Legal
Privacy Policy
Last updated:
1. Who we are
MAKARO is a UK-based 3D printing and product development service. When this policy refers to "MAKARO", "we", "us" or "our", it means the business operating this website. You can contact us at [email protected].
2. What data we collect
We collect personal data only when you actively provide it to us:
- Quote requests — your name, email address, phone number (optional) and the description of your project.
- Contact form — your name, email address and message.
- Shop orders — billing and shipping details required to fulfil your order, processed via our payment provider.
- Account registration — email address and password (stored as a secure hash) if you create an account.
- Usage data — standard server logs (IP address, browser type, pages visited) collected automatically when you browse the site.
3. How we use your data
We do not use your data for automated decision-making or profiling, and we do not sell your data to third parties.
- To respond to your quote requests and enquiries.
- To process and fulfil orders you place through our shop.
- To manage your account if you register on the site.
- To improve the website and our services.
- To comply with legal obligations.
4. Legal basis for processing (UK GDPR)
- Contract — processing necessary to fulfil an order or respond to a quote request you have made.
- Legitimate interests — improving our services and maintaining site security.
- Legal obligation — where we are required to retain records by law.
5. Cookies
This site uses essential cookies required for the site to function (for example, session management). We do not currently use advertising or tracking cookies. If this changes, we will update this policy and request your consent where required.
6. Data sharing
We share your data only where necessary:
- Payment processors — to handle transactions securely. We do not store full card details.
- Hosting and infrastructure providers — who process data on our behalf under data processing agreements.
- Legal authorities — where required by law.
7. Data retention
We retain personal data only for as long as necessary to fulfil the purpose it was collected for, or as required by law. Quote and order records are kept for up to 7 years for accounting purposes. You may request deletion at any time (see section 9).
8. Data security
We take reasonable technical and organisational measures to protect your data, including encrypted connections (HTTPS), hashed password storage, and restricted access to personal data. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.
9. Your rights
Under UK GDPR you have the right to:
To exercise any of these rights, email us at [email protected]. We will respond within 30 days.
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Request deletion of your data ("right to be forgotten").
- Restrict or object to certain processing.
- Data portability — receive your data in a structured, machine-readable format.
- Lodge a complaint with the Information Commissioner's Office (ICO).
10. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of the site after an update constitutes acceptance of the revised policy.
11. Contact us
If you have any questions about this policy or how we handle your data, please get in touch or email [email protected].